Refund Policy

1. Overview

Engineering Exam Hub (EEH) provides digital educational products such as important questions, notes, previous year questions, courses and other study materials.

Because our products are digital in nature, refund requests are handled according to the circumstances of the transaction and the issue reported by the customer.

2. When You May Request a Refund

You may contact us for a refund or resolution in situations such as:

• Duplicate payment was made for the same product.
• Payment was successfully deducted but the order was not successfully created.
• Payment was completed but the purchased product was not made available to your account due to a technical issue.
• A technical problem prevents you from accessing the purchased digital product and the issue cannot reasonably be resolved.
• An unauthorized or suspicious transaction is reported and successfully verified.

3. Digital Product Refunds

Digital products are delivered electronically. Once a product has been successfully accessed, downloaded, viewed or otherwise used, refund eligibility may be limited.

4. Duplicate Payments

If you are charged more than once for the same transaction or product due to a duplicate payment, please contact us with the relevant payment details.

After verification, the duplicate amount may be refunded through the applicable payment method or payment provider.

5. Payment Successful but Product Not Received

If your payment was successfully completed but the product does not appear in your account, please contact EEH support.

We will first verify the payment and order status. Where possible, access to the purchased product will be restored. If the issue cannot be resolved, a refund may be processed as applicable.

6. Failed or Pending Payments

Sometimes a payment may remain pending or may appear unsuccessful even though the amount has temporarily been deducted from your bank account.

Such transactions may require verification with the payment gateway and banking system before a refund or payment status can be confirmed.

7. Refund Request Process

To request a refund, contact us using the official EEH support email address.

Please provide sufficient information to help us identify the transaction, such as:

• Your registered email address
• Product name
• Payment/order ID, if available
• Date of payment
• Reason for the refund request
• Screenshot or other payment evidence, if necessary

8. Refund Verification

Refund requests may be reviewed before approval. We may verify payment information, order status, account details and product access history.

Providing incorrect, misleading or fraudulent information may result in rejection of the refund request.

9. Refund Processing Time

Once a refund is approved, the actual time for the amount to appear in your account may depend on the payment gateway, bank, card issuer or other financial institution involved.

10. Non-Refundable Situations

Refunds may generally not be available where:

• The customer has successfully received and used the digital product and there is no qualifying payment or technical issue.
• The refund request is based only on a change of preference after successful access to the product.
• The customer provided incorrect information that caused an access or account-related problem.
• The transaction cannot be verified as a genuine EEH payment.

These situations may be reviewed individually where circumstances require.

11. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible and provide the relevant transaction information.

We may investigate the transaction and coordinate with the applicable payment provider where necessary.

12. Changes to This Refund Policy

Engineering Exam Hub may update this Refund Policy from time to time to reflect changes in our products, payment process or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have a refund, payment or product-access issue, please contact us before raising a dispute whenever possible.