Privacy Policy

1. Introduction

Engineering Exam Hub ("EEH", "we", "us", or "our") respects your privacy and is committed to protecting the information you provide while using our website and services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

2. Information We May Collect

Depending on how you use Engineering Exam Hub, we may collect or process the following types of information:

• Name or display name associated with your account.
• Email address used for account authentication.
• Firebase authentication user ID or similar account identifier.
• Information relating to products you purchase.
• Payment-related identifiers provided by the payment service provider, such as a transaction or payment ID.
• Basic technical information required for website operation, security, and troubleshooting.

3. Account Information

When you create or use an account, authentication information may be processed through our authentication provider.

Engineering Exam Hub may use authentication services such as Firebase Authentication to securely manage user sign-in.

4. How We Use Information

Information may be used for purposes such as:

• Creating and managing user accounts.
• Providing access to purchased products.
• Processing and verifying purchases.
• Maintaining purchase history.
• Providing customer support.
• Detecting unauthorized access or misuse.
• Improving website functionality and user experience.
• Maintaining the security and reliability of our services.

5. Payment Information

When payment functionality is available, payments may be processed through a third-party payment provider such as Razorpay.

Payment providers may process payment information according to their own privacy policies and terms.

Engineering Exam Hub may receive limited payment-related information, such as payment IDs, order IDs, payment status, or transaction references, for the purpose of verifying and recording purchases.

6. Cookies and Similar Technologies

Engineering Exam Hub or its service providers may use cookies, browser storage, authentication tokens, or similar technologies required for login sessions, security, and website functionality.

Some browser-based technologies may be controlled through your browser settings.

7. Third-Party Services

We may use third-party technology providers to operate parts of the website.

These services may include authentication, database and storage infrastructure, hosting, payment processing, and other technical services.

Examples may include:

• Firebase for authentication and related services.
• Supabase for database and storage services.
• Razorpay or another payment provider for payment processing.

These providers may process information according to their own applicable policies.

8. Digital Product Security

We may use technical measures designed to reduce unauthorized access, copying, redistribution, or sharing of digital educational products.

These measures may include account-based access, private storage, temporary access links, purchase verification, and other security controls.

No internet-based system can guarantee absolute protection against unauthorized copying or screenshots.

9. Data Sharing

We do not intend to sell your personal information.

Information may be shared with service providers when reasonably necessary to operate the website, process payments, provide authentication, maintain security, or deliver requested services.

Information may also be disclosed where required by applicable law, legal process, or a valid governmental request.

10. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no online service or electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We may retain account, transaction, and related information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, comply with applicable legal obligations, and protect our legitimate interests.

12. Your Choices

Depending on the information and applicable law, you may have rights or choices relating to your personal information.

You may contact us regarding questions about your account information or requests relating to your personal data.

13. Children's Privacy

Engineering Exam Hub is intended for educational use. We do not knowingly request unnecessary personal information from children.

Where applicable, users who are minors should use the service with appropriate parental or guardian involvement.

14. External Links

Our website may contain links to external websites or services. Engineering Exam Hub is not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page along with a revised "Last Updated" date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact Engineering Exam Hub.